REGIONAL MANAGER

Reports To: Regional Manager

Employment Status: Full Time/Exempt

As Regional Manager, you will contribute to the company growth by expertly and efficiently overseeing your studios and leading your studio teams. Our ideal candidate has a passion for the SLT brand, product, and culture. It is crucial that you are interpersonally savvy with a strong business acumen and the ability to creatively problem-solve on the fly. You should be internally, motivated, results-focused, and possess a sense of ownership of your region’s performance. You should be someone who loves to be on the move; you will spend your time in studios throughout the northeast each week.

KEY RESPONSIBILITIES

  • 40-45 hours per week in studio, Potential for 1-15 hours each week on calls
  • Provide regular support and feedback for all studio managers and team members in your region
  • Act as a liaison between company-wide brand, marketing, operations initiatives, and your studios
    • Update signage for special events
    • Update community boards
  • Maintains standards for cleanliness, maintenance, safety, security, and operations for each studio
    • Complete weekly studio visits to check and create a checklist for each visit
  • Ensure customer service are up to SLT standards
    • Check all studio inboxes to ensure proper responses
  • Achieve monthly revenue and occupancy goals
    • Send a monthly assessment to Vice President of Operations on why studios are or are not making goals
  • Drive client acquisition, loyalty, and positive experience
  • Identify trends in customer feedback and recommend solutions
  • Work with heads of Training + Development and Operations to optimize studio internal and external schedules
    • Create monthly and quarterly analysis of class times and determine appropriate class schedule
  • Develop and foster strong, strategic relationships with instructor teams and local businesses
  • Ensure studio retail inventory and merchandising standards are met
    • Transfer merchandise to different studios
    • Assist with inventory in the absence of a manager
  • Oversee/attend studio events and marketing related efforts
  • Provide monthly competitive analysis reports and actionable strategies
  • Oversee landlord relationships
  • Oversee studio third-party relationships and reporting
  • Oversee bi-weekly machine maintenance
  • Oversee studio cash management
  • Oversee that all payroll is completed correctly
    • Determine strategy on CSTs schedules and needs
  • Facilitate weekly/bi-weekly calls/meetings with studio managers and necessary departments (T&D or marketing)
  • Oversee supply orders
  • Manage manager PTO requests and coverage needs
  • Oversee all allocations and reservations on ClassPass
  • Onboard all managers on expense platform
  • Inform studio managers with any Mariana Tek updates
  • Take the Weekly Dish approach- report on qualitative findings in your studios
  • Oversee facilities audits and hospitality audits
  • Conduct regular audits of spending
  • Staff trainings
  • Oversee incentives programming + calendar
  • Execute on milestones
  • Oversee hospitality trainings
  • Create needed SOPs, consider emergency protocol SOP
  • Oversee Manager clock-ins + hourly commitment
  • Manage travel via shared calendar
  • Oversee project management + strategy, i.e. SLT/30, hospitality, pricing changes, class times, client surveys, Tread buyout pricing strategy/POV
  • Machine sale management

QUALIFICATIONS

  • 2+ years fitness experience
  • Experience with SLT brand preferred
  • Experience with Mariana Tek preferred
  • Self-starter with strong interpersonal and communication skills
  • Proven leadership experience and ability to delegate to and motivate team members
  • Extremely organized and data-savvy with a strong attention to detail
  • Ability to multi-task and think and react quickly
  • Ability to receive and give performance feedback constructively
  • College education preferred

WORK REQUIREMENTS

  • Ability to work flexible, non-traditional hours including weekends
  • Extensive travel in SLT markets
  • Maintain company credit card and submit expense reports accurately and timely
  • Must be able to move and/or lift heavy items, up to 50 lbs

BENEFITS

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

APPLY NOW

STUDIO MANAGER – New jersey

Reports To: Regional Manager

Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and culture. This person possesses a strong desire to maximize studio revenue and occupancy and is a problem solver who enjoys innovation. They must be a people-focused and detail-oriented leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES

CLIENT EXPERIENCE

  • Provide exceptional customer service by greeting and assisting clients, responding to client inquiries, and resolving any complaints.

  • Foster relationships to create deeper community bonds with each client for all staff and Instructors

  • Encourage and communicate feedback

  • Resolve/attend to all client booking requests and issues

  • Assist with Privates and Events happening in the Studio

STAFF MANAGEMENT

  • Keep staff informed on new promotions, drive sales and opportunity goals

  • Supervise client services team members engaging in product and retail sales, facilities, and customer service needs

  • Assist with training new Client Services team members.

  • Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

  • Oversee the day-to-day operations of the studio

  • Manage appearance and cleanliness of studio including the sanitizing of workout equipment, desks and surfaces

  • Ensure studio revenue and occupancy goals are met each month, including first visits

  • Manage SLT referral program

  • Aid in private session booking

  • Receive, process and manage display of all retail merchandise

  • Complete monthly merchandise inventory

  • Manage inventory of studio supplies

  • Coordinate with cleaning & towel company when necessary

  • Perform bi-weekly machine maintenance; report issues

MARKETING

  • Manage the Rewards Program ordering and redemption for all levels

  • On-going community outreach

  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio

  • Management of in-studio promotions (when applicable)

  • In-studio chalkboard/signage maintenance

QUALIFICATIONS

  • Management experience a plus

  • Self-starter with strong managerial and interpersonal skills

  • Ability to multi-task and delegate when necessary

  • Strong problem solving skills

  • Ability to think and react quickly

  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.

  • Usually 6 days per week including:

    • Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts

    • All inventories

    • Black-out dates apply

BENEFITS

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

APPLY NOW

STUDIO MANAGER – New YORK

Reports To: Regional Manager

Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and culture. This person possesses a strong desire to maximize studio revenue and occupancy and is a problem solver who enjoys innovation. They must be a people-focused and detail-oriented leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES

CLIENT EXPERIENCE

  • Provide exceptional customer service by greeting and assisting clients, responding to client inquiries, and resolving any complaints.

  • Foster relationships to create deeper community bonds with each client for all staff and Instructors

  • Encourage and communicate feedback

  • Resolve/attend to all client booking requests and issues

  • Assist with Privates and Events happening in the Studio

STAFF MANAGEMENT

  • Keep staff informed on new promotions, drive sales and opportunity goals

  • Supervise client services team members engaging in product and retail sales, facilities, and customer service needs

  • Assist with training new Client Services team members.

  • Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

  • Oversee the day-to-day operations of the studio

  • Manage appearance and cleanliness of studio including the sanitizing of workout equipment, desks and surfaces

  • Ensure studio revenue and occupancy goals are met each month, including first visits

  • Manage SLT referral program

  • Aid in private session booking

  • Receive, process and manage display of all retail merchandise

  • Complete monthly merchandise inventory

  • Manage inventory of studio supplies

  • Coordinate with cleaning & towel company when necessary

  • Perform bi-weekly machine maintenance; report issues

MARKETING

  • Manage the Rewards Program ordering and redemption for all levels

  • On-going community outreach

  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio

  • Management of in-studio promotions (when applicable)

  • In-studio chalkboard/signage maintenance

QUALIFICATIONS

  • Management experience a plus

  • Self-starter with strong managerial and interpersonal skills

  • Ability to multi-task and delegate when necessary

  • Strong problem solving skills

  • Ability to think and react quickly

  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.

  • Usually 6 days per week including:

    • Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts

    • All inventories

    • Black-out dates apply

BENEFITS

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

APPLY NOW

CLIENT SERVICES TEAM

Reports To: Studio Manager

Location: Brooklyn, Hamptons, Hoboken, NYC, Westchester

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of Mariana Tek system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed

QUALIFICATIONS

  • Mariana Tek software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)

APPLY NOW