REGIONAL MANAGER

Reports To: Vice President of Operations

Employment Status: Full Time/Exempt

As Regional Manager, you will contribute to the company growth by expertly and efficiently overseeing your studios and leading your studio teams. Our ideal candidate has a passion for the SLT brand, product and culture. It is crucial that you are interpersonally savvy with a strong business acumen and the ability to creatively problem-solve on the fly. You should be internally-motivated, results-focused, and possess a sense of ownership of your region’s performance. You should be someone who loves to be on the move; you will spend your time in studios throughout the northeast each week.

KEY RESPONSIBILITIES

  • Provide regular support and feedback for all studio managers and team members in your region
  • Act as a liaison between company-wide brand, marketing, operations initiatives and your studios
  • Ensure each studio maintains standards for cleanliness, maintenance, safety, security and operations
  • Ensure customer service and instructor quality are up to SLT standards
  • Work to achieve monthly revenue and occupancy goals
  • Work to drive client acquisition, loyalty, and positive experience
  • Identify trends in customer feedback and recommend solutions
  • Work with heads of Training + Development and Operations to optimize studio internal and external schedules
  • Develop and foster strong, strategic relationships with instructor teams and local businesses
  • Ensure studio retail inventory and merchandising standards are met
  • Oversee/attend studio events and marketing related efforts
  • Provide monthly competitive analysis reports and actionable strategies
  • Oversee landlord relationships
  • Oversee studio third-party relationships and reporting
  • Oversee bi-weekly machine maintenance
  • Oversee studio cash management

QUALIFICATIONS

  • 2+ years fitness experience
  • Bachelor’s Degree required
  • Experience with SLT brand preferred
  • Experience with Mariana Tek preferred
  • Self-starter with strong interpersonal and communication skills
  • Proven leadership experience and ability to delegate to and motivate team members
  • Extremely organized and data-savvy with a strong attention to detail
  • Ability to multi-task and think and react quickly
  • Ability to receive and give performance feedback constructively

WORK REQUIREMENTS

  • Ability to work flexible, non-traditional hours including weekends
  • Extensive travel in SLT markets
  • Maintain company credit card and submit expense reports accurately and timely
  • Must be able to move and/or lift heavy items, up to 50 lbs.

To apply, email your resume to [email protected]

 

STUDIO MANAGER – HOBOKEN

STUDIO MANAGER – Long Island

Reports To: Vice President of Operations

Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and possesses a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the studio
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Check and resolve any ‘un-paid’ accounts from the day
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage “test clients” as needed
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Help oversee private session booking
  • Receive and process studio mail
  • Receive and process retail merchandise
  • Manage display of merchandise in the studio
  • Complete monthly merchandise inventory
  • Manage inventory of studio supplies
  • Check studio email throughout the day
  • Handle any noise complaints or building issues
  • Coordinate with cleaning company when necessary
  • Coordinate with towel company when necessary
  • Perform bi-weekly machine maintenance; report issues
  • Complete weekly cash deposits and balance to MBO

SCHEDULING

  • Monitor class performance and communicate with the other Instructors for schedule changes
  • Post the monthly schedule

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • Help to manage the New Studio Opening Strategy & Outreach plan
  • Managing the Rewards Program ordering and redemption for all levels
  • On-going community outreach
  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
  • Management of in-studio promotions (when applicable)
  • In-studio chalkboard maintenance
  • Weekly Newbie emails
  • VIP Notecards (when applicable)
  • Manage retention email inbox – monitor inbox for questions/concerns

QUALIFICATIONS

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.
  • Usually 6 days per week including:
    • Shifts could include: Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts
    • All inventories
    • Black-out dates apply

BENEFITS

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

To apply, please send your resume to: [email protected]

 

AREA STUDIO MANAGER – NYC, BroOKLYN

The Area Manager is responsible for creating a client-focused, energetic, positive environment and possess a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

Reports To:  Vice President of Operations
Employment Status: Full Time/Exempt

KEY RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the studios
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Help oversee private session booking
  • Manage inventory of studio supplies
  • Work with Director of Marketing on events and marketing related efforts
  • Complete monthly merchandise inventory

CLIENT SERVICES

  • Verify client services team members are clocked in/out daily
  • Perform evaluations for client services team members
  • Interview, hire, train and develop, and terminate client services members as necessary
  • Build a strong team working environment
  • Serve as a resource for client services team members
  • Handle all email correspondence with client services team
  • Handle all client services team training and on boarding

SCHEDULING

  • Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • Help to manage the New Studio Opening strategy (if a new studio)
  • Weekly reporting
  • On-going community outreach
  • Internal culture development
  • Management of in-studio promotions

QUALIFICATIONS 

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-8 hour shifts in-studios
  • Availability for evenings, early mornings, weekends and holidays

To apply, please send your resume to: [email protected]

 

CLIENT SERVICES – NYC, BROOKLYN, WESTCHESTER

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of Mariana Tek system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed

QUALIFICATIONS

  • Mariana Tek software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)

To apply, please send your resume to: [email protected]