SLT Studio Manager - Hamptons

Reports to: Regional Manager

Employment Status: Seasonal/Exempt

The SLT Studio Manager - Hamptons is responsible for creating a client-focused, energetic, positive environment and possesses a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

Key Responsibilities

Operations

  • Oversee the day-to- day operations of the studios
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Check and resolve any ‘un-paid’ accounts from the day
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage “test clients” as needed
  • Manage referrals
  • Manage curated classes
  • Help oversee private session booking
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Complete monthly merchandise inventory
  • Manage inventory of studio supplies
  • Check studio email (info) throughout the day
  • Work with Director of Marketing on events and marketing related efforts
  • Handle any noise complaints or building issues
  • Coordinate with cleaning company when necessary
  • Coordinate with towel company when necessary
  • Perform bi-weekly machine maintenance; report issues
  • Manage cash envelopes for pick up
  • Manage SLT Corporate Housing
    • Help create a studio packet and house guide for all SLT employees
    • Coordinate cleaning service
    • Wash sheets/towels when necessary
    • Make sure trash is removed and placed in designated areas
    • Communicate any housing issues to landlord

Scheduling

  • Monitor class performance and communicate with the other Instructors for schedule changes

Customer Service

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary
  • Charge daily late cancel fees

Qualifications

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively
  • Potential as Seasonal Hamptons Studio Manger annually a plus

Work Requirements

  • 4-7 hour shifts; depending on studio needs and staffing levels
  • Usually 6 days per week based on needs of the business including:
    • Shifts could include: Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts
    • All inventories
  • Travel between studios
  • Must be able to move and/or lift heavy items, up to 50 lbs.

Benefits

  • Sick, Associate Discount, and Drop in Class Participation

STUDIO MANAGER – FULL TIME
NYC

We are seeking a passionate, service-oriented, positive and hard-working individual with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for a hyper-organized, efficient, forward-thinking problem-solver with exceptional interpersonal skills and attention to detail. The Studio Manager will learn, develop and hone management skills-- transforming them into a leader. Through a positive, motivating and constructive style, the Studio Manager will provide the leadership and vision necessary to ensure that the studio is exceeding our client’s expectations. They will have a sense of ownership over our studios and will ensure that the SLT brand and client experience are always present.

RESPONSIBILITIES

  • Provide high-level customer service and exceptional hospitality to SLT clients, handling client issues and concerns in a positive and timely manner
  • Work closely with the Director of Operations and Area Mangers on the implementation of standard operational policies and procedures designed to accommodate the rapid growth objectives of our organization
  • Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company goals
  • Maintain the SLT brand standards and client experience
  • Supervise the studio's retail, maintenance and front desk operations

QUALIFICATIONS

  • Prior operating experience in retail, hospitality, health & fitness and/or restaurants is a plus
  • A degree from an accredited four year college or university is preferred
  • Leadership and management experience is a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized with the ability to prioritize multiple tasks with tight deadlines.                                                
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be available to work flexible/non-traditional hours (including 2-3 weekends per month and some holidays)
  • A personal passion for fitness and SLT!

FRONT DESK STAFF – PART TIME
NYC

RESPONSIBILITIES

  • Provide high level customer service and hospitality
  • Assist Management with daily tasks and projects
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Understand SLT product knowledge for all studio retail operations
  • Basic Megaformer machine maintenance
  • Maintain studio cleanliness and organization
  • Must have flexible schedule and be willing to work non-traditional hours

QUALIFICATIONS

  • Leadership experience is a plus.
  • Must have superior customer service skills.
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized.
  • Should have a strong ability to communicate clearly with team members, clients and senior management.
  • Must be available to work flexible/non-traditional hours (including 2-3 weekends per month and some holidays).
  • MindBody experience a plus.
  • A personal passion for fitness and SLT!