area MANAGER
NYC

Reports to: Regional Manager
Employment Status: Full Time/Exempt

The SLT Area Manager is responsible for creating a client-focused, energetic, positive environment and possess a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

key RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the studios
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Check and resolve any ‘un-paid’ accounts from the day
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage “test clients” as needed
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Help oversee private session booking
  • Manage inventory of studio supplies
  • Check studio email (info) throughout the day
  • Work with Director of Marketing on events and marketing related efforts
  • Handle any noise complaints or building issues
  • Coordinate with cleaning company when necessary
  • Coordinate with towel company when necessary
  • Perform bi-weekly machine maintenance
  • Complete monthly merchandise inventory
  • Collect cash envelopes and bring them to weekly staff meetings

CLIENT SERVICES

  • Verify client services team members are clocked in/out daily
  • Perform evaluations for client services team members
  • Interview, Hire, Train & Develop, and Terminate client services members as necessary
  • Build a strong team working environment
  • Serve as a resource for client services team members
  • Handle all email correspondence with client services team
  • Handle all client services team training and on boarding

SCHEDULING

  • Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary
  • Charge daily late cancel fees

MARKETING

  • Help to manage the New Studio Opening Strategy & Outreach plan 
  • Bi-Weekly Dish Reporting
  • Managing the Rewards Program ordering and redemption for all levels
  • On-going community outreach
  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
  • Management of in-studio promotions (when applicable) 
  • In-studio chalkboard maintenance 
  • Weekly Newbie emails 
  • VIP Notecards (when applicable)
  • Manage retention email inbox - monitor inbox for questions/concerns

 

QUALIFICATIONS

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively
  • Must be able to move and/or lift heavy items, up to 50 lbs.

 

Work Requirements

  •  8-10 hour shifts; depending on studio needs and staffing levels.
  • Usually 5 days per week, 6 if necessary based on needs of the business including:
    • Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts
    • One full weekend off per month – depending on studio business and staffing levels (Requires RM approval)
    • All inventories
    • Black-out dates apply
  • Travel between studios

 

Benefits

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation


Studio Manager & Instructor
Boston Back Bay

Reports to:  Director of Operations
Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and possesses a strong desire to maximize studio revenue and occupancy.  He/she must be a people-focused leader who loves fitness and is self-motivated.  

Key Responsibilities

OPERATIONS

  • Oversee the day-to-day operations of the studio
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Check and resolve any ‘un-paid’ accounts from the day
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage “test clients” as needed
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Help oversee private session booking
  • Receive and process studio mail
  • Receive and process retail merchandise
  • Manage display of merchandise in the studio
  • Complete monthly merchandise inventory
  • Manage inventory of studio supplies
  • Check studio email throughout the day
  • Work with Director of Marketing on events and marketing related efforts
  • Handle any noise complaints or building issues
  • Coordinate with cleaning company when necessary
  • Coordinate with towel company when necessary
  • Perform bi-weekly machine maintenance; report issues
  • Complete weekly cash deposits and balance to MBO

SCHEDULING

  • Monitor class performance and communicate with the other Instructors for schedule changes
  • Post the monthly schedule

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • Help to manage the New Studio Opening Strategy & Outreach plan 
  • Bi-Weekly Dish Reporting
  • Managing the Rewards Program ordering and redemption for all levels
  • On-going community outreach 
  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
  • Management of in-studio promotions (when applicable) 
  • In-studio chalkboard maintenance 
  • Weekly Newbie emails 
  • VIP Notecards (when applicable)
  • Manage retention email inbox - monitor inbox for questions/concerns

 

Qualifications

  • Management experience a plus 
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

Work Requirements

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.
  • Usually 5 days per week, 6 if necessary based on needs of the business including: 
    • Shifts could include: Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts
    • All inventories
    • Black-out dates apply
  • Instruct classes as per schedule

 

Benefits

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation


FRONT DESK STAFF – PART TIME
NYC

RESPONSIBILITIES

  • Provide high level customer service and hospitality
  • Assist Management with daily tasks and projects
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Understand SLT product knowledge for all studio retail operations
  • Basic Megaformer machine maintenance
  • Maintain studio cleanliness and organization
  • Must have flexible schedule and be willing to work non-traditional hours

QUALIFICATIONS

  • Leadership experience is a plus.
  • Must have superior customer service skills.
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized.
  • Should have a strong ability to communicate clearly with team members, clients and senior management.
  • Must be available to work flexible/non-traditional hours (including 2-3 weekends per month and some holidays).
  • MindBody experience a plus.
  • A personal passion for fitness and SLT!

FRONT DESK STAFF – PART TIME
BROOKLYN

RESPONSIBILITIES

  • Provide high level customer service and hospitality
  • Assist Management with daily tasks and projects
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Understand SLT product knowledge for all studio retail operations
  • Basic Megaformer machine maintenance
  • Maintain studio cleanliness and organization
  • Must have flexible schedule and be willing to work non-traditional hours

QUALIFICATIONS

  • Leadership experience is a plus.
  • Must have superior customer service skills.
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized.
  • Should have a strong ability to communicate clearly with team members, clients and senior management.
  • Must be available to work flexible/non-traditional hours (including 2-3 weekends per month and some holidays).
  • MindBody experience a plus.
  • A personal passion for fitness and SLT!

FRONT DESK STAFF – PART TIME
WESTCHESTER

RESPONSIBILITIES

  • Provide high level customer service and hospitality
  • Assist Management with daily tasks and projects
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Understand SLT product knowledge for all studio retail operations
  • Basic Megaformer machine maintenance
  • Maintain studio cleanliness and organization
  • Must have flexible schedule and be willing to work non-traditional hours

QUALIFICATIONS

  • Leadership experience is a plus.
  • Must have superior customer service skills.
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized.
  • Should have a strong ability to communicate clearly with team members, clients and senior management.
  • MindBody experience a plus.
  • A personal passion for fitness and SLT!
  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)
    • Will be needed to work in both Westchester studios

FRONT DESK STAFF – PART TIME
ROSLYN

RESPONSIBILITIES

  • Provide high level customer service and hospitality
  • Assist Management with daily tasks and projects
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Understand SLT product knowledge for all studio retail operations
  • Basic Megaformer machine maintenance
  • Maintain studio cleanliness and organization
  • Must have flexible schedule and be willing to work non-traditional hours

QUALIFICATIONS

  • Leadership experience is a plus.
  • Must have superior customer service skills.
  • Must have excellent interpersonal skills and a service-oriented outlook.
  • Must be highly organized.
  • Should have a strong ability to communicate clearly with team members, clients and senior management.
  • MindBody experience a plus.
  • A personal passion for fitness and SLT!
  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)