COO

Reports to:  Founder + CEO
Employment Status:  Full Time/Exempt

The COO will be responsible for overseeing the day-to-day operations of our growing network of SLT studios.  The COO will oversee all hands-on operational aspects of the studios, help establish and maintain the brand’s distinct culture and community, and will assist in the aggressive growth of the company.  Through a positive and constructive style, the COO will provide the leadership and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures and people in place to effectively grow the organization. 

KEY RESPONSIBILITIES

  • Designing and implementing business strategies, plans and procedures
  • Set comprehensive goals for performance and growth
  • Establishing policies that promote company culture and vision
  • Helping the corporate staff grow and creating career paths
  • Overseeing operations of the company and the work of executives
  • Lead employees to encourage maximum performance and dedication
  • Work with the Director of Marketing to ensure we are aggressively bringing new clients into the studio and maximizing retention opportunities
  • Work with the Director of Operations to oversee all regional and studio level hiring to ensure we are bringing the best people onto the team
  • Hire, train, motivate, direct, coach and evaluate all studio managers in collaboration with the Director of Operations
  • Oversee retail product strategy and develop Retail & Merchandising Manager
  • Function as the primary Human Resource executive and all that implies including:  employment contracts/agreements, recruitment, benefits, performance management, employee relations, healthy work environment, and legal requirements
  • Responsible for the efficiency of the business
  • Ensure that the business is operating functionally to drive extensive and sustainable growth
  • Evaluate performance by analyzing and interpreting data and metrics
  • Improve SLT’s training programs for both managers and client services team members
  • Elevate SLT’s customer service
  • Foster a success-oriented, accountable environment within the studios
  • Assume responsibility of accounting and reporting
  • Oversee all studio revenue and expense goals
  • Manage relationships with partners/vendors
  • Manage instructor invoicing
  • Manage corporate office
  • Model the way; live the SLT core values and culture

QUALIFICATIONS

  • Understanding of business functions such as HR, Finance, operations, marketing, etc.
  • Demonstrable competency in strategic planning and business development
  • Working knowledge of data analysis and performance/operations metrics
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving

WORK REQUIREMENTS

  • Flexible work schedule
  • Extensive travel may be required
  • Maintain company credit card and submit expense reports accurately and timely
  • Must be able to move and/or lift heavy items, up to 50 lbs.
  • Position based in New York, NY

BENEFITS

Full Time - Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

TO APPLY: Email jobs@sltnyc.com with COO POSITION in the subject line.